Renting through Covid times 4

• Do I need to change my behaviour?
• Can I hire out my RV for social distancing and isolation bookings?
• What are the cleaning recommendations due to Covid-19 before each hire?
• What happens if my hirer can no longer travel due to travel restrictions?

Joining Camplify 14

• Do I need a gas certificate or habitation check to list on Camplify?
• How is the listing fee / booking fee calculated?
• Can I list on more than one site?
• Can I list my converted van?
• How does Camplify communicate with owners?

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Damage Protection Cover 13

• Do you offer Damage Protection cover?
• Why am I asked to pay for VAT on damage or an insurance claim compensation?
• My van is going to Europe/Ireland, Do I have damage protection cover? What do I need to do?
• Do you have damage protection cover that allows hirers to tow my touring caravan?
• Can I use my own insurance policy for hiring on Camplify?

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Setting up your RV Listing 9

• How much should I charge for relocation fee?
• Do I need to provide linen?
• How do I update my pricing and availability?
• How do I close my availability?
• What are the pick-up/drop-off/delivery times?

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Preventing Damage 3

• What if my van gets damaged during the hire?
• What precautions should I take to avoid breakdowns or any liability?
• I'd like to track my van with a GPS tracker - is that ok?

Getting Paid From Camplify 3

• When will I get paid?
• What if the hirer wants to pay offline?
• How do hirer payments work?

Manage your Account 5

• How do I remove/deactivate my listing from Camplify?
• How do I find my RV ID?
• How do I update my account information?
• Where do I update my bank details?
• Do I need to pay tax?

Reviews of Hirers and your RV 3

• How do I get good reviews?
• How do I review the hirer?
• What if my hirer leaves a bad review?

Camplify Owner App 5

• Download our Camplify Owner App
• Is there Offline mode for the Camplify Owner App?
• Troubleshooting the Camplify Owner App
• How to use the Camplify Owner App & the Checklists
• Can multiple users be logged into the Camplify Owner App?

Marketing and Growth 5

• How do I get more hires?
• What can I do to add value to my bookings?
• How do I get featured in one of your owner's stories?
• What can owners do to improve the quality of photos?
• How do I expand my Camplify business?

Pick-Up and Return 7

• What are the pre-hire and post-hire checklists?
• Is my way to/from a drop off covered by insurance/roadside assistance?
• How long do I have to report damage?
• Can I submit the pre- and post-hire checklists offline?
• My van is out on hire, and now what?

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Managing Bookings 10

• What if I don't want to accept a booking?
• How do I know that a hirer has paid?
• I approved a booking but the hirer is not paying, what should I do?
• How can I best manage my pending bookings?
• How do I edit the hirers booking? Dates? Prices?

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