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0330 808 1811
Owners - UK
Renting through Covid times
Do I need to change my behaviour?
Can I hire out my RV for social distancing and isolation bookings?
What are the cleaning recommendations due to Covid-19 before each hire?
What happens if my hirer can no longer travel due to travel restrictions?
Do I need a gas certificate or habitation check to list on Camplify?
How is the listing fee / booking fee calculated?
Can I list on more than one site?
Can I list my converted van?
How does Camplify communicate with owners?
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Is my van covered by insurance?
Why am I asked to pay for VAT on an insurance claim compensation?
My van is going to Europe/Ireland, am I covered by insurance? What do I need to do?
Do you have insurance that allows hirers to tow my touring caravan?
Can I use my own insurance policy for hiring on Camplify?
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Setting up your RV Listing
How much should I charge for relocation fee?
Do I need to provide linen?
How do I update my pricing and availability?
How do I close my availability?
What are the pick-up/drop-off/delivery times?
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What if my van gets damaged during the hire?
What precautions should I take to avoid breakdowns or any liability?
Getting Paid From Camplify
When will I get paid?
What if the hirer wants to pay offline?
How do hirer payments work?
Manage your Account
How do I remove/deactivate my listing from Camplify?
How do I find my RV ID?
How do I update my account information?
Where do I update my bank details?
Do I need to pay tax?
Reviews of Hirers and your RV
How do I get good reviews?
How do I review the hirer?
What if my hirer leaves a bad review?
Camplify Owner App
Download our Camplify Owner App
Is there Offline mode for the Camplify Owner App?
Troubleshooting the Camplify Owner App
How to use the Camplify Owner App & the Checklists
Can multiple users be logged into the Camplify Owner App?
Marketing and Growth
How do I get more hires?
What can I do to add value to my bookings?
How do I get featured in one of your owner's stories?
What can owners do to improve the quality of photos?
How do I expand my Camplify business?
Pick-Up and Return
What are the pre-hire and post-hire checklists?
Is my way to/from a drop off covered by insurance/roadside assistance?
How long do I have to report damage?
Can I submit the pre- and post-hire checklists offline?
My van is out on hire, and now what?
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What if I don't want to accept a booking?
How do I know that a hirer has paid?
I approved a booking but the hirer is not paying, what should I do?
How can I best manage my pending bookings?
How do I edit the hirers booking? Dates? Prices?
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