Here at Camplify we work very hard with owners and hirers so that everyone can have the very best hiring experience. Sometimes things go wrong and we understand the disappointment and frustration that comes with this.
Owners are responsible for the condition, full functioning and maintenance of their vans as well as making sure that their Camplify ad is truthful and truly representative of the service/product provided.
Camplify acts as a booking agent and intermediary, and as such, in the event of an issue, we need to be given the opportunity to address problems as soon as they arise. This means that you should get in touch with Camplify during the holiday, rather than asking us to deal with a complaint at the end of the holiday.
As such, Camplify will only accept complaints from hirers/owners that have given us the chance to make things right (please email email@example.com). All other complaints should be directed to the owner and resolved privately.