General Insurance

Is my van covered by insurance?
Every van listed on Camplify must have comprehensive insurance.  Many insurers will not cover your van when it's out on hire, so we are working with an...
Mon, 11 Jan, 2021 at 8:23 PM
Why am I asked to pay for VAT on an insurance claim compensation?
When you go through an insurance claim, the insurance company will ask if you are VAT registered. The normal position is that if the business/owner is VAT r...
Tue, 16 Feb, 2021 at 7:21 PM
My van is going to Europe/Ireland, am I covered by insurance? What do I need to do?
If you are using Camplify insurance, you must notify us immediately so that we can let our insurance provider know. Failing to do so may limit your insuranc...
Tue, 6 Apr, 2021 at 3:45 AM
Do you have insurance that allows hirers to tow my touring caravan?
Unfortunately, there is no known insurance in the UK that covers someone else towing your touring caravan or trailer. Camplify is working very hard to try t...
Tue, 16 Feb, 2021 at 9:35 PM
Can I use my own insurance policy for hiring on Camplify?
Yes you can but please check with your insurance provider that your policy allows rental of your RV. Most personal insurance policies don’t cover rental. Yo...
Wed, 7 Jul, 2021 at 6:56 PM
If I use my own insurance, can I still use your bond for damages?
Yes you must. Camplify holds a security deposit of between £500 and £2000 (depending on which Excess Reduction package chosen) against the same credit card ...
Mon, 12 Apr, 2021 at 6:09 PM
What maintenance am I required to undertake for my vehicle to remain insured?
As registered owners on the Camplify platform, there is a set of standards we require with all listed vehicles. This ensures that all hirers are safe, enjoy...
Wed, 7 Apr, 2021 at 3:56 PM
What is Camplify’s role in managing an incident?
In the event of an Incident, Camplify’s role is to manage the bond, log claims and liaise with the insurer on behalf of the owner, support hirers and own...
Mon, 1 Feb, 2021 at 5:28 PM
Does Camplify hold a hirer bond?
Yes, the Excess Deposit is required as a deposit upon the collection of the vehicle. The Excess Deposit will become a pending transaction from the credit c...
Mon, 12 Apr, 2021 at 6:00 PM
Can hirers reduce their excess?
Yes, Hirers can reduce their excess. Accidents can happen to even the most careful drivers. Whilst the vehicle is in the hirer's care they are respons...
Mon, 12 Apr, 2021 at 5:48 PM