Managing Bookings

What if I don't want to accept a booking?
You have full control of every booking request for your van. Through our system, you approve or decline every request.  This means that you have the final s...
Thu, 9 Apr, 2020 at 11:35 PM
How do I know that a hirer has paid?
After you have approved a booking, the hirer will be notified by email and SMS. Also, note that approved bookings will block the dates in your calendar, pre...
Fri, 10 Apr, 2020 at 12:15 AM
I approved a booking but the hirer is not paying, what should I do?
Hirers may make a number of booking requests so despite you approving the booking they may decide to opt for another RV, or they’ve simply changed their min...
Fri, 10 Apr, 2020 at 8:14 PM
How can I best manage my pending bookings?
Owners who respond within hours of receiving a booking request have a far higher booking conversion. The hirer may have made more than one booking request s...
Fri, 10 Apr, 2020 at 8:18 PM
How do I edit the hirers booking? Dates? Prices?
In the event that you need to alter the dates of your booking, we have built a feature that will allow the owner or the hirer to propose new dates, they are...
Fri, 20 Nov, 2020 at 9:51 PM
Can I have two bookings on one day?
Camplify operates on a 24 hour day billing period, so a hirer will always be charged for a full day however you can set your own pick up and drop off times ...
Wed, 12 Jan, 2022 at 4:01 AM
Can I cancel a paid booking?
Because cancellations of paid bookings disrupt Hirers’ plans and impact confidence in the Camplify community, Campify reserves the right to charge the Owner...
Fri, 22 Jul, 2022 at 4:24 PM
How much do I get paid for a cancelled booking?
In accordance with the hirer’s cancellation policy owners agrees to comply with these cancellation policies and work in accordance: Flexible  Up to and i...
Wed, 18 Jan, 2023 at 8:36 PM
Managing hirer complaints
The information on a Camplify van listing is provided by the individual van owner. It is the owners responsibility to make sure that the vehicle is up to th...
Fri, 16 Dec, 2022 at 2:03 AM
I have my first booking coming up - What do I need to do?
Download the Owner's App Make sure you download the Camplify Owner's App from the Apple store or Google Play.  The pre-hire checklist will app...
Wed, 25 Jan, 2023 at 11:12 PM