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Knowledge base
Hirers - UK
Make a Booking
21
How long does it take for the owner to respond to my booking request?
Is linen included?
Why do I need to upload a profile picture?
Will you do a DVLA check on my licence?
Does Camplify allow drivers with international licences?
I have received a few driving penalties in the past. Can I still hire a vehicle?
See all 21 articles
Hiring through Covid times
7
Are the RVs cleaned? COVID Safe?
What do I do if I’m diagnosed with COVID-19?
Do you allow bookings for isolation purposes?
Can I take my planned trip with Camplify?
What are the Extenuating Circumstances?
How can I be COVID safe and hire through Camplify?
See all 7 articles
Paying for a Booking
17
How does the payment process work?
What about road tolls?
How do I pay for my booking?
Am I paying the owner or Camplify?
Does it cost extra for Drop-Off/Set-Up?
What is the Service Fee?
See all 17 articles
Manage your Booking
9
How do I leave a review?
Can I cancel a booking?
How do I change the dates of my booking?
How can I request a refund/credit and how long does it take?
What is your cancellation policy?
How do I raise a complaint?
See all 9 articles
Hirer Damage Protection Cover & Excess
8
Do I have Damage Protection cover?
Is there a way for me to reduce my excess?
What is my liability as a hirer?
Is off-road driving permitted? Can I drive on unsealed roads?
Is there fraud on Camplify?
What is the minimum/maximum age for drivers?
See all 8 articles
Breakdown Accident & Damage
6
What if I break down?
How can I prevent damage?
What if I am in an accident?
What if the damage is not my fault?
What happens if damage occurs whilst on hire?
How do you determine responsibility for damage?
Pick-up and Return
4
Pre-Departure Checks
What is a pre-hire checklist?
What is the Camplify hirer etiquette?
Can I pick up the van early? Or return it late?
General
Getting started
9
How does Camplify work?
How do I leave a public review about Camplify?
Having problems with our site?
How do I login to Camplify?
How do I reset my password?
Global - Glossary of Terms for Camplify
See all 9 articles
Owners - UK
Renting through Covid times
4
Do I need to change my behaviour?
Can I hire out my RV for social distancing and isolation bookings?
What are the cleaning recommendations due to Covid-19 before each hire?
What happens if my hirer can no longer travel due to travel restrictions?
Joining Camplify
14
Do I need a gas certificate or habitation check to list on Camplify?
How is the listing fee / booking fee calculated?
Can I list on more than one site?
Can I list my converted van?
How does Camplify communicate with owners?
Where can I find Camplify's terms and conditions
See all 14 articles
Damage Protection Cover
13
Do you offer Damage Protection cover?
Why am I asked to pay for VAT on damage or an insurance claim compensation?
My van is going to Europe/Ireland, Do I have damage protection cover? What do I need to do?
Do you have damage protection cover that allows hirers to tow my touring caravan?
Can I use my own insurance policy for hiring on Camplify?
If I use my own insurance, can I still use your accident excess for damages?
See all 13 articles
Setting up your RV Listing
9
How much should I charge for relocation fee?
Do I need to provide linen?
How do I update my pricing and availability?
How do I close my availability?
What are the pick-up/drop-off/delivery times?
What sort of questions should I be asking a potential hirer?
See all 9 articles
Preventing Damage
3
What if my van gets damaged during the hire?
What precautions should I take to avoid breakdowns or any liability?
I'd like to track my van with a GPS tracker - is that ok?
Getting Paid From Camplify
3
When will I get paid?
What if the hirer wants to pay offline?
How do hirer payments work?
Manage your Account
5
How do I remove/deactivate my listing from Camplify?
How do I find my RV ID?
How do I update my account information?
Where do I update my bank details?
Do I need to pay tax?
Reviews of Hirers and your RV
3
How do I get good reviews?
How do I review the hirer?
What if my hirer leaves a bad review?
Camplify Owner App
5
Download our Camplify Owner App
Is there Offline mode for the Camplify Owner App?
Troubleshooting the Camplify Owner App
How to use the Camplify Owner App & the Checklists
Can multiple users be logged into the Camplify Owner App?
Marketing and Growth
5
How do I get more hires?
What can I do to add value to my bookings?
How do I get featured in one of your owner's stories?
What can owners do to improve the quality of photos?
How do I expand my Camplify business?
Pick-Up and Return
7
What are the pre-hire and post-hire checklists?
Is my way to/from a drop off covered by insurance/roadside assistance?
How long do I have to report damage?
Can I submit the pre- and post-hire checklists offline?
My van is out on hire, and now what?
How do I prepare the RV for hire?
See all 7 articles
Managing Bookings
10
What if I don't want to accept a booking?
How do I know that a hirer has paid?
I approved a booking but the hirer is not paying, what should I do?
How can I best manage my pending bookings?
How do I edit the hirers booking? Dates? Prices?
Can I have two bookings on one day?
See all 10 articles