In the event that you need to alter the dates of your booking, the first step is to contact the owner via your Camplify Dashboard and ask whether the van is available for your new dates. You will also need to confirm whether the additional night is being charged, or is complimentary.

 

If the owner approve your proposed date change, that's awesome - you have a couple of options from here:


  1. If the booking is more than a week away, please email us (quote your booking number)

  2. If the booking starts within the next week, please call us (quote your booking number)


Again, please get in contact with the owner via the messages for the booking - whether you'd like to extend or reduce the nights of your hire. Doing so via the messaging function for the booking allows our team to sight confirmation and action immediately. If you contact the owner directly, we have no confirmation records to check against so the booking change will take longer to action on our end.

 

If you encounter any issues, let us know, we're happy to help.

 

Australia

1300 416 133

support@camplify.com.au

 

United Kingdom

0330 808 1811

support@camplify.co.uk