When you hire a van, you are responsible for any damage that happens while it is in your care. This includes damage caused by events you can’t control, such as a hailstorm, or the vehicle being hit while parked.
If the damage is the fault of a third party, please make sure you obtain their contact details, a photo of their driver's licence along, and any photos of the incident. More info on what to do in the event of an accident can be found here.
For more information on hirer liability, see