When you hire a van, you are responsible for any damage that happens while it is in your care. This includes damage caused by events you can’t control, such as a hailstorm, or the vehicle being hit while parked.

If the damage is the fault of a third party, please make sure you obtain their contact details, a photo of their driver's licence along, and any photos of the incident. More info on what to do in the event of an accident can be found here.