UK
#
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
0330 808 1811
Solution home
Hirers - UK
Make a Booking
21
How long does it take for the owner to respond to my booking request?
Is linen included?
Why do I need to upload a profile picture?
Will you do a DVLA check on my licence?
Does Camplify allow drivers with international licences?
View all 21
Hiring through Covid times
7
Are the RVs cleaned? COVID Safe?
What do I do if I’m diagnosed with COVID-19?
Do you allow bookings for isolation purposes?
Can I take my planned trip with Camplify?
What are the Extenuating Circumstances?
View all 7
Paying for a Booking
17
How does the payment process work?
What about road tolls?
How do I pay for my booking?
Am I paying the owner or Camplify?
Does it cost extra for Drop-Off/Set-Up?
View all 17
Manage your Booking
9
How do I leave a review?
Can I cancel a booking?
How do I change the dates of my booking?
How can I request a refund/credit and how long does it take?
What is your cancellation policy?
View all 9
Hirer Damage Protection Cover & Excess
8
Do I have Damage Protection cover?
Is there a way for me to reduce my excess?
What is my liability as a hirer?
Is off-road driving permitted? Can I drive on unsealed roads?
Is there fraud on Camplify?
View all 8
Breakdown Accident & Damage
6
What if I break down?
How can I prevent damage?
What if I am in an accident?
What if the damage is not my fault?
What happens if damage occurs whilst on hire?
View all 6
Pick-up and Return
4
Pre-Departure Checks
What is a pre-hire checklist?
What is the Camplify hirer etiquette?
Can I pick up the van early? Or return it late?