Make a Booking 18

• How long does it take for the owner to respond to my booking request?
• Is linen included?
• Why do I need to upload a profile picture?
• Will you do a DVLA check on my licence?
• Does Camplify allow drivers with international licences?

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Hiring through Covid times 7

• Are the RVs cleaned? COVID Safe?
• What do I do if I’m diagnosed with COVID-19?
• Do you allow bookings for isolation purposes?
• Can I take my planned trip with Camplify?
• What are the Extenuating Circumstances?

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Paying for a Booking 15

• How does the payment process work?
• What about road tolls?
• How do I pay for my booking?
• Am I paying the owner or Camplify?
• Does it cost extra for Drop-Off/Set-Up?

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Manage your Booking 8

• How do I leave a review?
• Can I cancel a booking?
• How do I change the dates of my booking?
• How can I request a refund/credit and how long does it take?
• What is your cancellation policy?

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Hirer Insurance & Excess 8

• Am I covered by insurance?
• Is there a way for me to reduce my excess?
• What is my liability as a hirer?
• Is off-road driving permitted? Can I drive on unsealed roads?
• Is there fraud on Camplify?

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Breakdown Accident & Damage 6

• What if I break down?
• How can I prevent damage?
• What if I am in an accident?
• What if the damage is not my fault?
• What happens if damage occurs whilst on hire?

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Pick-up and Return 5

• Pre-Departure Checks
• What is a pre-hire checklist?
• What is the Camplify hirer etiquette?
• Can I pick up the van early? Or return it late?
• How do I raise a complaint?