Getting started 9

• How does Camplify work?
• How do I leave a public review about Camplify?
• Having problems with our site?
• How do I login to Camplify?
• How do I reset my password?
• Global - Glossary of Terms for Camplify

See all 9 articles

Make a Booking 18

• How long does it take for the owner to respond to my booking request?
• Is linen included?
• Why do I need to upload a profile picture?
• Will you do a DVLA check on my licence?
• Does Camplify allow drivers with international licences?
• I have received a few driving penalties in the past. Can I still hire a vehicle?

See all 18 articles

Hiring through Covid times 7

• Are the RVs cleaned? COVID Safe?
• What do I do if I’m diagnosed with COVID-19?
• Do you allow bookings for isolation purposes?
• Can I take my planned trip with Camplify?
• What are the Extenuating Circumstances?
• How can I be COVID safe and hire through Camplify?

See all 7 articles

Paying for a Booking 15

• How does the payment process work?
• What about road tolls?
• How do I pay for my booking?
• Am I paying the owner or Camplify?
• Does it cost extra for Drop-Off/Set-Up?
• What is the Service Fee?

See all 15 articles

Manage your Booking 8

• How do I leave a review?
• Can I cancel a booking?
• How do I change the dates of my booking?
• How can I request a refund/credit and how long does it take?
• What is your cancellation policy?
• Can I postpone instead of cancel?

See all 8 articles

Hirer Insurance & Excess 8

• Am I covered by insurance?
• Is there a way for me to reduce my excess?
• What is my liability as a hirer?
• Is off-road driving permitted? Can I drive on unsealed roads?
• Is there fraud on Camplify?
• What is the minimum/maximum age for drivers?

See all 8 articles

Breakdown Accident & Damage 6

• What if I break down?
• How can I prevent damage?
• What if I am in an accident?
• What if the damage is not my fault?
• What happens if damage occurs whilst on hire?
• How do you determine responsibility for damage?

Pick-up and Return 5

• Pre-Departure Checks
• What is a pre-hire checklist?
• What is the Camplify hirer etiquette?
• Can I pick up the van early? Or return it late?
• How do I raise a complaint?

Renting through Covid times 4

• Do I need to change my behaviour?
• Can I hire out my RV for social distancing and isolation bookings?
• What are the cleaning recommendations due to Covid-19 before each hire?
• What happens if my hirer can no longer travel due to travel restrictions?

Joining Camplify 9

• Do I need a gas certificate or habitation check to list on Camplify?
• How is the listing fee / booking fee calculated?
• Can I list on more than one site?
• Can I list my converted van?
• How does Camplify communicate with owners?
• Where can I find Camplify's terms and conditions

See all 9 articles

General Insurance 12

• Is my van covered by insurance?
• Why am I asked to pay for VAT on an insurance claim compensation?
• My van is going to Europe/Ireland, am I covered by insurance? What do I need to do?
• Do you have insurance that allows hirers to tow my touring caravan?
• Can I use my own insurance policy for hiring on Camplify?
• If I use my own insurance, can I still use your bond for damages?

See all 12 articles

Setting up your RV Listing 6

• How much should I charge for relocation fee?
• Do I need to provide linen?
• How do I update my pricing and availability?
• How do I close my availability?
• What are the pick-up/drop-off/delivery times?
• What sort of questions should I be asking a potential hirer?

Preventing Damage 2

• What if my van gets damaged during the hire?
• What precautions should I take to avoid breakdowns or any liability?

Getting Paid From Camplify 3

• When will I get paid?
• What if the hirer wants to pay offline?
• How do hirer payments work?

Manage your Account 5

• How do I remove/deactivate my listing from Camplify?
• How do I find my RV ID?
• How do I update my account information?
• Where do I update my bank details?
• Do I need to pay tax?

Reviews of Hirers and your RV 3

• How do I get good reviews?
• How do I review the hirer?
• What if my hirer leaves a bad review?

Camplify App 4

• Download our Camplify App
• Is there Offline mode for the app?
• Troubleshooting the Camplify App
• How to use the Camplify App & the Checklists

Marketing and Growth 5

• How do I get more hires?
• What can I do to add value to my bookings?
• How do I get featured in one of your owner's stories?
• What can owners do to improve the quality of photos?
• How do I expand my Camplify business?

Pick-Up and Return 7

• What are the pre-hire and post-hire checklists?
• Is my way to/from a drop off covered by insurance/roadside assistance?
• How long do I have to report damage?
• Can I submit the pre- and post-hire checklists offline?
• My van is out on hire, and now what?
• How do I prepare the RV for hire?

See all 7 articles

Managing Bookings 6

• What if I don't want to accept a booking?
• How do I know that a hirer has paid?
• I approved a booking but the hirer is not paying, what should I do?
• How can I best manage my pending bookings?
• How do I edit the hirers booking? Dates? Prices?
• Can I have two bookings on one day?