We appreciate that circumstances can change and that you may need to cancel your booking. A booking is deemed as cancelled when you click the cancel button on the View Booking page relating to that booking.  

At Camplify, van owners can choose which cancellation policy to offer to their guests, and guests can review the policy before booking. Any entitlement to a refund is subject to the Camplify Cancellation Fee of £13, which is non-refundable and any and all taxes will be retained and remitted. Also, the refund will be processed to the original card used for the payment transaction.

The following are the possible cancellation policies:


  • Full refund up to 7 days from the start of the booking 
  • Less than 7 days 90% credit
  • Less than 48 hours from the start of the booking no credit or refund 


  • Full refund up to 30 days from the start of the booking
  • Less than 30 days to 10 days 90% credit
  • Less than 10 days from the start of the booking no credit or refund


  • Full refund up to 45 days from the start of the booking
  • 45 days to 20 days 90% credit
  • Less than 20 days from the start of the booking no refund or credit

If there is a dispute with the Van Owner regarding the cancellation, you must notify Camplify within 48 hours of booking and allow Camplify to resolve the dispute. 

Please refer to our Hirer Contract below for more detail.

Extenuating Circumstances

In response to COVID-19 and the possibility of further travel restrictions, we have also outlined specific clauses to protect holidaymakers against 'Extenuating Circumstances' such as new government restrictions.

If this occurs a notification will be posted on the Extenuating Circumstances page. This page will outline the policy change during that period. This policy will work in line with the recommendation from the Competition and Market Authority. 

All bookings directly affected by a declared Extenuating Circumstances will be entitled to a credit or a refund. 

This provides the necessary protection to all of our hirers so that they can book with confidence.

Refer to our terms and conditions for more detail