It's always better that a hirer pays these type of charges while on the booking but unfortunately this is not always possible.
When you receive a toll/ penalty charge related to a previous booking you will need to follow the following steps:
- Request that the penalty charge notice is transferred to the hirer of the vehicle at the time of the charge. The booking confirmation and letter confirming the van was on hire at the time of the offence might be required for the transfer and it can be provided upon request.
- Alert the hirer that a penalty charge notice has been received. Send them the notice and request that they make payment as soon as possible. Explain that you are requesting the fine is transferred to their name. We will also get in touch with the hirer to inform them and request that they make payment.
- If the issuing authority will not transfer the fine to the hirer please let us know (within 3 business days) and provide us a copy of the penalty charge.
- Pay the fine and send proof of payment to Camplify for reimbursement.
Please note that it is the responsibility of the owner to avoid penalty fees for late payments. Camplify will not cover the cost of any late payment fees and will only be able to support with the amount of the initial notification.
If you have any further questions, please call us on 0330 8081811. Our team is happy to help!